Who are we?
Welcome and thanks for stopping by! We are Elena and April, the founders of HolleHiPPos. As two moms, we have been there and done that! As a result, we’ve looked all over the world to find the very best products for our little ones. Because raising kiddos changes over time, we have learned from our own mistakes!
Likewise, we have had to navigate dairy to corn intolerances and help thousands of parents find the best products possible for their little ones. We have built this business following a more holistic approach to raising our little ones. Between the two of us, we have used a combination of HiPP, Holle, Organix, and NANNYcare products!
Our mission is to bring you the very best in natural, organic formula and food and great service with a smile. If this is your first time ordering with us, please look at the below FAQ's to answer some of your questions.
We take great care in ensuring we are offering a range of products to support infants and children at all levels of development. Should you not find what you are looking for, please email us! We are happy to do custom orders and pricing for all of your child's needs. We specialize in importing only the very best organic European infant formulas.
Our products are shipped using USPS. Standard delivery time for orders via USPS is 1-3 business days depending on location. USPS has been having many delays lately. We cannot be held responsible for the shipping times and shipping delays USPS might cause. We do our very best to ensure that you get your products as soon as possible.
Bulk orders are often shipped via FedEx Ground. FedEx Ground can take between 1-4 business days to receive, based on your location. So please place bulk orders when you are down to your last 3 boxes of formula.
** We do offer shipping to Canada, Please see below **
We offer shipping from Louisiana and California. Tracking numbers will always be provided via email and are attached to your customer account after your purchase has been processed.
Local pick up is offered in San Diego, California!
**Orders are usually shipped same day when purchased before 10am CST. We guarantee that your order will be process and shipped within 24 hours of purchase.**
All of our prices include shipping for the item. The best deals are always purchasing formula in bulk. This not only saves you time when placing orders but also saves you some money per item.
Bulk options are updated daily- if it is not available when you explore our website, please email us or check back!
We do offer customized bulk pricing for multiples or if you are interested in stocking up on your formula! Custom pricing for these bulk orders are done via email: email@example.com
Due to the nature of the products we sell, returns are unfortunately not allowed. However, there are some instances when a order can be cancelled or modified.
Order Cancellation / Modifications:
- Act quickly if you change your mind! Our goal is always to get your formula out as quick as possible. This means that they are often processed same day within a couple hours of your purchase.
- Once your order has been processed and a shipping label printed, we are unable to cancel your order.
- Please let us know as soon as possible if any goods arrive damaged. Please keep all original shipping containers and take pictures of the damaged items. Dented cans are not considered damaged unless the have been punctured and formula is leaking out of them. All claims are handled through the shipping carrier (FedEx and/or USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like.
**Return policy subject to change without notice.**
Shipping to Canada:
The cost to ship to Canada depends on a couple of factors. We need the following information in order to provide a direct quote:
1.) Full shipping address
2.) Quantity of boxes/cans to be ordered
We ship to Canada predominantly via FedEx. We cannot be held liable for any additional fees that might be incurred when the shipment goes through customs. Additionally, we are not responsible if the package is detained or destroyed by Custom officials.
We have not see the package detained or destroyed as of yet, but we like to make sure that this disclosure is there.
Questions / Concerns:
For any questions or concerns, never hesitate to reach us at firstname.lastname@example.org